1Introduction
This Privacy Policy explains how 1win bet — accessible via 1winbet.express — collect, use, store, and protect the personal information of users who register and use our platform in Malaysia.
We understand that privacy is not a trivial matter. When you register with 1win bet, make a deposit using Touch 'n Go or DuitNow, or place a bet on a Malaysia Super League football match or an esports event, you are trusting us with your personal information. We take that trust seriously.
This policy applies to all users accessing the 1win bet platform from Malaysia and covers all services we offer — from Sports Betting and Live Casino to slots, lottery, and E-Sports. By using the 1win bet platform, you agree to the data processing terms described in this document.
This Privacy Policy should be read together with Terms & Conditions and page Responsible Gaming ours, which together form the overarching agreement between you and 1win bet.
2Data We Collect
1win bet collects only the data genuinely necessary to provide a secure service, comply with the law, and deliver the best possible experience to Malaysian users. Below are the categories of data we collect:
Registration and Identity Data
When you register an account with 1win bet, we collect the following information directly from you:
- Full name (as shown on your MyKad or passport)
- Active email address
- A valid Malaysian phone number
- Date of birth (for age verification — minimum 18 years old)
- Your chosen username and password
Identity Verification (KYC) Data
To comply with anti-money laundering requirements and Malaysian financial laws, we may request additional documents during the KYC (Know Your Customer) process:
- A valid copy of your MyKad or Malaysian passport
- Recent proof of address (bank statement, Tenaga Nasional bill, or SYABAS bill not older than 3 months)
- Proof of ownership of the payment method used
Financial and Transaction Data
When you make a deposit or withdrawal using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX via Maybank2u or CIMB Clicks, we record:
- Total deposit and withdrawal amounts in RM
- Payment methods used (we do not store your card number or e-wallet password)
- Time and date of each transaction
- Betting records — including match, market, stake amount, and outcome
Technical and Usage Data
When you use the 1win bet platform, we automatically collect certain technical data:
| Data Type | Example | Purpose |
|---|---|---|
| IP Address | 103.28.xx.xx | Security, fraud detection, location verification |
| Device type & browser | Samsung Galaxy, Chrome 120 | Optimise the platform display for your device |
| Operating system | Android 14, iOS 17 | Technical support and troubleshooting |
| Session data | Login time, session duration | Account security and responsible gaming time-limit tools |
| Cookie data | Language preference, login status | A smoother user experience |
Communication Data
If you contact the 1win bet support team via live chat or email at support@1winbet.express, we retain records of those communications for ongoing support, team training, and service improvement purposes.
3How We Use Your Data
Every piece of data we collect has a clear purpose. 1win bet uses user information solely for the following:
Service Operations
- Creating and managing your 1win bet account
- Securely processing deposits and withdrawals in Malaysian Ringgit (MYR)
- Recording and verifying your betting transactions
- Managing bonuses and promotions you have claimed
- Providing effective customer support whenever you need assistance
Security and Legal Compliance
- To verify user identity in accordance with KYC and anti-money laundering requirements
- Detecting and preventing fraud, unauthorised access, and platform abuse
- To comply with applicable legal requirements and court orders in Malaysia
- Maintaining financial records as required by the relevant authorities
Platform Improvements
- Analysing usage patterns in aggregate to improve the interface and user experience
- Identifying technical issues and resolving them more quickly
- Developing new features relevant to Malaysian players
User Communications
- Sending you important account notifications (deposit confirmations, successful withdrawals, security alerts)
- Notifying you of changes to the Terms & Conditions or Privacy Policy
- With your consent, to send you information about the latest promotions and bonuses at 1win bet
4Data Sharing with Third Parties
1win bet does not sell, rent, or disclose users' personal data to third parties for their commercial marketing purposes. This is a commitment we do not compromise on.
However, there are limited circumstances in which we need to share data with certain parties in order to operate our platform lawfully and securely:
Technical Service Providers
We work with selected technology companies that help us operate the platform — including cloud infrastructure providers, payment processing systems, and security software providers. These providers only access the data necessary to perform their specific tasks and are bound by strict confidentiality agreements. They are not permitted to use 1win bet user data for any other purpose.
Malaysian Payment Providers
When you make a transaction via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u, CIMB Clicks), the minimum required transaction information is shared with the relevant payment provider solely to process that payment. This is a technical necessity inherent to all electronic financial transactions.
Authorities and Legal Requirements
1win bet will disclose user data to Malaysian authorities if required by law, court order, or a lawful investigation. This includes investigations relating to money laundering, fraud, or other financial crimes. In all such cases, we will disclose only the data that is specifically required.
Business Transfer
If 1win bet is involved in a merger, acquisition, or asset sale, user data may be transferred as part of that transaction. In such circumstances, the receiving party will be bound by data protection terms no less stringent than those set out in this policy.
5Data Security
Protecting your personal data is a responsibility we take very seriously. The 1win bet platform employs multiple layers of protection to keep your information secure:
- 256-bit SSL/TLS Encryption — all data transmitted between your device and 1win bet servers is encrypted using the same standard as Malaysian online banking
- Data encryption at rest — sensitive information such as passwords is never stored in plain text; all passwords are hashed using modern cryptographic algorithms
- Internal access controls — 1win bet employees may only access user data that is necessary for their specific role; access to sensitive data is logged and monitored
- 24/7 security monitoring — our systems are continuously monitored to detect suspicious activity or attempted intrusions
- Regular security testing — our infrastructure undergoes regular penetration testing and security audits conducted by independent third parties
- Two-factor authentication (2FA) — we strongly encourage all users to enable 2FA as an additional layer of protection for their accounts
While we take all reasonable measures to protect your data, no system can guarantee 100% security against every threat. If you suspect any suspicious activity on your account, please contact the 1win bet support team immediately.
6Cookies and Similar Technologies
The 1win bet platform uses cookies and similar tracking technologies to ensure the platform functions correctly and to deliver a better experience for Malaysian users.
Types of Cookies We Use
- Essential Cookies — required for core platform functions such as maintaining your login state and keeping your session secure. These cookies cannot be disabled.
- Functional Cookies — saves your preferences such as display language and interface settings so you do not have to reconfigure them each time you log in.
- Analytics Cookies — helps us understand how users interact with the platform in aggregate (not individually) so we can identify areas for improvement.
- Security Cookies — used to detect and prevent fraud, including identifying logins from unfamiliar devices or locations.
Managing Your Cookie Preferences
You can manage cookies through your browser settings. Most modern browsers — Chrome, Firefox, Safari, Samsung Internet — allow you to view, delete, and block cookies. However, disabling essential cookies may affect the functionality of the 1win bet platform, particularly the login process and account security.
7Data Retention
1win bet retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by Malaysian law.
- Active account data — retained for as long as your account remains active on the 1win bet platform
- Financial transaction data — retained for a minimum of 7 years after a transaction is made, in line with Malaysia's accounting and anti-money laundering legal requirements
- KYC Data — retained for a minimum of 5 years after the business relationship has ended
- Support communication records — retained for 2 years for reference and service improvement
- Technical log data — retained for 12 months for security and troubleshooting purposes
Once the retention period expires, data will be securely deleted or anonymised in accordance with our internal procedures.
8User Rights Under Malaysia's PDPA
As a user in Malaysia, you have certain rights under the Personal Data Protection Act 2010 (PDPA). 1win bet fully respects these rights and provides clear channels for you to exercise them:
Right of Access
You have the right to know what personal data we hold about you and to obtain a copy of it. Submit your request by email to support@1winbet.express.
Right to Rectification
If the personal data we hold about you is inaccurate or outdated, you have the right to request a correction. Updates can be made directly in your account profile settings or by contacting support.
Right to Withdraw Consent
For data processing that relies on your consent (such as marketing communications), you may withdraw that consent at any time through your account settings or by contacting support.
Right to Object
You may object to the processing of your data for certain purposes, subject to applicable legal requirements that may override this right in specific circumstances.
Right to Deletion
Under certain circumstances, you may request that your personal data be deleted. Please note that data required under Malaysian law (such as 7-year transaction records) cannot be deleted upon request.
How to Exercise Your Rights
Submit a written request to support@1winbet.express stating the specific right you wish to exercise. We will respond within 21 business days.
9Protection of Children's Data
The 1win bet platform is strictly prohibited for use by individuals under the age of 18. We do not knowingly collect or process personal data from children.
If we discover that personal data of an individual under the age of 18 has been collected without proper age verification, we will promptly take steps to delete that data and close the associated account. Parents or guardians who suspect that a child in their care has been using the platform are advised to contact us immediately at support@1winbet.express.
10Changes to the Privacy Policy
1win bet may update this Privacy Policy from time to time to reflect changes in our practices, the technologies we use, Malaysian legal requirements, or other operational reasons.
For significant changes, we will endeavour to notify users via their registered email or a prominent in-platform notification before the changes take effect. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.
Continued use of the 1win bet platform after any policy changes take effect will be considered acceptance of the revised terms. If you do not agree with the changes made, you have the right to close your account and request a withdrawal of any remaining balance.
11Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please get in touch with us:
- Email (privacy): support@1winbet.express — please state "Privacy Enquiry / PDPA" in the email subject line
- Live Chat: Available 24/7 directly within the 1win bet platform
We are committed to responding to all privacy-related enquiries within 21 working days upon receiving a complete request. For requests involving data access or deletion, we may require identity verification before we are able to proceed.